Privacy policy for whiteglovesrestoration.com
This policy says what White Gloves Restoration collects when you phone us, email us or send the form on this site, what we use it for, where it is kept and how you can have it corrected or deleted. California expects commercial websites that collect personal details from its residents to post a policy like this where visitors can find it.
Effective October 27, 2026.
What the form sends us
- The details you type in: your name and phone number, which the form needs, and, if you choose to give them, an email address, a city or ZIP code and a note about what happened. You also pick the kind of damage from a list.
- The page the form was on, so we know which service you were reading about.
- Connection details: your IP address is checked briefly to stop floods of automated posts and is not saved with your message; the country your connection comes from, as our hosting provider reports it, is saved with it.
The form also has a hidden field that only automated spam programs fill in. People never see it.
Where your message goes
The form sends your message to our own request service on Cloudflare, the company that hosts this site. That service saves the message first, so nothing is lost if an email does not go out, then emails it to the inbox that our office reads, and then copies it into our customer records so we can follow up. If the email or the copy fails, the saved message is sent again until it goes through. An automatic text check marks each message as a likely customer request, a sales pitch or a likely scam, so real requests are read first; it looks only at the name, area and note.
Phone calls and emails
When you call or write, we receive your phone number or email address and whatever you tell us, and we treat it the same way as a form message.
What we use your details for
To answer you: to call, text or email you about the damage you described, to arrange a visit, and to keep a record of the work if you hire us. We do not sell or rent personal information. We share it only where the job needs it, for example with a licensed trade working on your house, and only with your agreement.
Site statistics and cookies
This site's own code sets no cookies. If we switch on visit statistics through Google Analytics, Google will record the pages viewed, the type of device and browser, an approximate location from the IP address, and whether the call button or the form was used, with cookies or similar identifiers; we would look only at totals. You can block or clear cookies in your browser settings. The site does not respond differently to a browser's "Do Not Track" signal.
How long we keep your details
For as long as we need them to answer you and to keep a record of the work, and we delete them when you ask unless a law requires us to keep them, for example records of a job we carried out.
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to [email protected] or call us:
Children
This site is meant for adults dealing with damage to a home. We do not knowingly collect details from children under 13.
Changes to this policy
If this policy changes, we will update this page and the effective date at the top.
Source: California Department of Justice, Office of the Attorney General, How to Read a Privacy Policy.